RETURN POLICY

We have a 7-day Return Policy, meaning you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened, with undamaged tags and seals, and in its original packaging. You'll also need your receipt or proof of purchase.

To initiate a return, you can contact us at raicilla@pequenaraiz.com 

If your return is accepted, we will send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at our email: raicilla@pequenaraiz.com

Damages and problems: 

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so we can evaluate the problem and make it right.

Exceptions/non-returnable items:

Certain types of items cannot be returned, such as personalized products (like special orders or custom items). Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, gift cards, or items purchased with a promotion code.

Exchanges:

The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds:

We will notify you once we have received and inspected your return and let you know if the refund was approved or not. If approved, you will automatically be refunded to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund as well.